NikaNeko produces items locally as well as partner with global merchants designer, and artisans in order to provide you with the best prices and the most interesting products. This means that your order is shipped from global areas such as Canada, USA, Poland, Singapore, China, Japan, Korea and, Hong Kong. Please bear in mind that items can sometimes be shipped in separate parcels and arrive on different dates due to being dispatched from multiple warehouses.
We offer FREE SHIPPING WORLDWIDE & all orders are shipped with tracking, which will be provided with your shipping notification email once the order is processed. However, please note that the tracking number sometimes do not update right away and tracking to certain countries only update upon arrival within the country. Make sure you are using the correct tracking website which is www.17track.net
Usually, we process your orders within 1-3 business days and delivery takes 14-25 days for most orders within the U.S & EU Countries. However, shipping times also depends on some other small reason. You can contact us or email firstname.lastname@example.org for specific shipping times.
We send the items out as fast as we can and from multiple warehouses, which is why you may receive multiple packages for your order since one item was ready before the other! Do not worry, your other items are on their way.
Will this item get here before _________?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There may be a chance of the shipment not arriving there on time. Any orders made AFTER November 15th have no promise to arrive on time for Christmas due to the long delays at the post office this time of the year!
NikaNeko offers a flexible return and refund policy. Please understand that we do not accept returns or exchange without a prior return authorization. If for any reason you are not satisfied with your purchase, simply email us to start the return process within 14 days of receiving the package. You can contact us through email : email@example.com . Providing us with your basic personal information and order detail. Our stuff will reach back to you as soon as possible to provide you return guideline.
Unsucessfully delivery and faulty good
We will re-ship orders that have been returned to us if they are undeliverable to the correct address. Customer satisfaction is our priority. In the rare event that your shipment does not arrive or is faulty upon arrival, please contact us and we will endeavor to help you.
We do not pre-charge customs at check out, all customs fees must be paid by the recipient at the time of delivery.